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Discover the iconic collection Piccole Gioie

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FAQ

SHIPPING

Which countries are shipped to?

Today the shipment is made to
the following countries:
Italy
Republic of San Marino

Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland and Sweden

Delivery in Italy (excluding Livigno) and in the Republic of San Marino is always free.

To all other European countries the standard shipping cost is €15.00. For orders over €250.00 shipping is free.

Your order will be delivered via DHL courier

How long will my order take to arrive?

Shipping times vary based on product availability. Due to the artisanal nature of the creations, delivery takes place 7 to 14 days from the order confirmation date. For specific requests or to check the availability of a product, please contact customer care (direct link to the form) or our order department (internal 4 - 0544 464142).

How can I check the status of my order?

To check the status of your order, log in and access “My Account”. Under "My orders" you will receive all the information you want. Remember that our Customer Care (direct link to the contact section, form) is always at your disposal to provide you with further information.

PAYMENTS AND ORDERS

How can I order on marcogerbella.it?

To make purchases on the marcogerbella.it website it is not necessary to register; however, we recommend creating a profile to access exclusive areas and services dedicated to our customers.

How can I search for an article?

To easily browse our catalog, select a category from the navigation menu or browse our selections on the home page. To find more specific articles, use our filters or the site search option.

PRODUCTS

Product information

On the page of each product you can see all the available sizes, the color variants, a description and the composition of the item. Click on the product image to enlarge it and observe all the details.

How do I find the right size for my ring?

On the page of each product you can see all the available sizes, the color variants, a description and the composition of the item. Click on the product image to enlarge it and observe all the details.

How do I find the right size for my ring?

To find the right size for your ring you can consult the table .

Is it possible to receive more assistance when purchasing a jewel?

If you need assistance you can contact our customer service , otherwise you can go to our boutique or authorized retailers.

Can I cancel or modify my order after placing it?

All orders already shipped cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible, we will try to offer you a solution.

By selecting the "Cancel" option in your online profile, you can manually cancel the order: if the option is not visible, your order has probably already been shipped.

How can I make a return?

In light of what is indicated in Legislative Decree 21/2014, the consumer who has made a purchase on the marcogerbella.it website has the right to withdraw from the contract, without indicating the reasons, within 10 days from delivery of the purchased good. The withdrawal may concern all the goods purchased or only part of the goods themselves.

To exercise the right of withdrawal, we invite you to contact Customer Care indicating the order number, desired day for collection, collection address and, if possible, reason for the return.
You will be refunded all payments you have made to us, excluding delivery costs. The refund will be made using the same payment method you used for the initial transaction. The refund may be suspended until the goods are received at our warehouse.


You will receive your new product or your refund within 15 working days from the date of receipt of the Product at our Returns Office.

Return exclusions

The Customer who has purchased a custom-made product will not have the possibility to return it.

I have placed an order, but have not received a confirmation e-mail

Every time you place an order on our website, you should receive a confirmation e-mail. If you do not receive one, please check your spam folder.

If it is not there, please contact our customer service.

PRODUCT CARE AND WARRANTY

How can I take care of my product?

All Marco Gerbella Orafi jewels are made of 18K gold, certified and carefully selected stones as indicated by the guarantee certificate that accompanies each creation. They therefore do not require particular or special maintenance but only delicate care to preserve their brilliance. After wearing them, we recommend storing them in a clean, dry place away from heat sources.

What guarantees does my product have?

In the event that the product is damaged by the courier, you can send it back within 10 days of delivery. The product will be replaced free of charge. If the product is damaged, the customer will have to bear the shipping costs to our laboratory for possible repairs and collection.